Reservation and cancellation politics.


The pousada will confirm your reservation only after previous payment of 50% of total amount.
Medium-low season (holidays exluded)
(march, april, may, june, september and october) 

  • Until 15 days before check-in date: cancellation could be made without costs if converted to “hospitality credit” which could be:

.1. transferred to another person
.2. being used within 1 (one) year, from the cancellation date
.3. the values agreed when the reservation is done will not be valid for the new dates and could suffer changes, depending on the new period chosen.

    • Less than 15 days from check-in date: there will be no refund of the amount  

already paied for the reservation

High season, holidays and special dates.
(january, february, july, august, november and december)

  • Until 30 days before check-in date: cancellation could be made without costs if converted to “hospitality credit” which could be:

.1. transferred to another person
.2. being used within 1 (one) year, from the cancellation date
.3. the values agreed when the reservation is done will not be valid for the new dates and could suffer changes, depending on the new period chosen.

    • Less than 30days from check-in date: there will be no refund of the amount  

already paied for the reservation

  • NO SHOW: it means that the guest does not show at check-in date.  The room will be available for 24 hours; after this period the reservation will be automatically cancelld and the same cancellation politic will be applied.
  • Once the check-in is done, should the guest decide to leave the pousada, before or during the stay, there will be no refund of the amount already paied. It will be also applied a 30% fine, based on the amount still to be paied

 

As far as transpors and trips are concerned, the pousada does not guarantee the services offered by third parts, such as buggy drivers, turistic guides, 4x4 drivers and tourist buses.

 
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    info@novaerapousada.com.br